Monthly Archives: April 2012

Member Feedback!!! Yikes, scary thought. Sometimes we just want to run away from the possible negativity, but we have to face it in the eye and embrace it, both negative and positive. Remember, your members are voting with their feet. If they are in class they are happy, if a class has poor attendance you [...]

Sales preparation starts at the end of each shift. A professional needs to map out their day 15 minutes prior to leaving for the day. Tomorrow’s work needs to get filled in today. Write down all scheduled appointments for tomorrow. That will show what time you have available for marketing. Also, list all follow-up calls [...]

As the staff at Club Solutions Magazine continues to better itself, this past month we immersed ourselves into the book “Rhinoceros Success: The Secret to Charging Full Speed Toward Every Opportunity,” by Scott Alexander. I know, sounds a little cheesy. Well, after you read this book you’ll realize that you wouldn’t tell a Rhino it’s [...]

Despite all the positive exposure it gets in the media, breakfast is still a difficult meal for many people to pull off. We are told loudly and often that we should eat breakfast and yet, it seems to be a hard habit to acquire if it isn’t something you are accustomed to doing. This goes [...]

Your main role as a supervisor is to coach. An excellent supervisor will serve as a major source of feedback for all employees. This can be accomplished in many ways, here are a few tips to help you get started. Have Pre/Post-Shift Meetings Before every shift, the supervisor conducts a 5-10 minute pre-shift meeting. In [...]

A study by the Council for Research Excellence found that the average American adult stares at a screen — such as a TV, phone or computer — for 8.5 hours a day. Unfortunately, most people aren’t working out while they’re staring. So, how do you get your members off their butts and into your gym? [...]

When some members step into a club, the words “strength training” bring to mind images of grunting muscle men with huge biceps, bulging veins and overly tanned skin. According to Josh Harwood, the senior vice president of operations for Fitness Connection, it’s your job as a club owner to teach them otherwise — that strength [...]

You have questions, we have answers. Understanding technology can’t be easy for all people, but Kari Bedgood has developed a knack for it with Club One as the director of marketing and PR. We picked her brain, now you can learn from an expert. “What changes in technology has Club One used to better the [...]

Every sales rep is actually a business of his/her own under the roof of their health club. For example, salesman Bill Smith is a business within a business. All companies and clubs pay attention to business performance indicators — so should sales people. All sales people should always know how many tours they have taken, [...]

How much do you enjoy walking through your club to re-rack weights or put equipment back in place? Does it really bother you to know that your members don’t put equipment back when they are finished using it? I wonder if you can even estimate as to how many people avoid certain strength areas because [...]