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Few things impact the gym member experience more than the equipment inside the facility. Sure, we’ve seen pricing — both high and low end — attract or repel members. Location absolutely plays an important part as well. But once the dust settles, the member pays their dues, and they are set free inside your facility. There, it is the sea of machinery that will make — or break — their experience with your brand. It’s one thing to know that the gym equipment is being used, it’s another thing to understand if your equipment is earning its keep.
You measure new sales and when it explodes, you know your marketing has worked. The industry laments attrition, and when it increases, everything is under scrutiny and second-guessed. The point is that these things are measured, along with every other metric that is available to you except one little thing: How effective is all your gym equipment?
How is it possible that the things that earn the loyalty and member longevity, the things that fill up the floor, the things that generate the revenue — the equipment — are not measured? How can a business operate without understanding the return of such a huge capital expense? How can any decisions be made or strategies determined without seeing ALL the data available?
To understand your business fully is to understand the impact that all your gym equipment has on your members. Here are 5 things to measure in order to understand just how much each piece of your equipment is earning for your club:
Simply having gym equipment in a room is no longer a valid strategy. Understanding how each piece performs for your bottom line is as crucial and impactful as your attrition rate. It’s time to answer the question of whether your equipment is working for — or against — you.
Rob Woodbridge is the CEO of Gymtrack.com.