Hiring

By: John Oei Your most important job as a manager is to staff your club or department with an exceptional staff that can meet your requirements and exhibit top-notch customer service. It takes commitment from you to ensure that your staff is great at every facet of their responsibilities. They must have guidance and leadership [...]

A few months ago I had a chance to meet with an executive roundtable featuring owners of the top health clubs and chains from around the world. While the discussions were fascinating and the ideas great, it reminded me of the first IHRSA conference I attended 14 years ago. The challenge then was, “How to [...]

In the search for a great staff, you must recognize that mastering the interview process is one of the most valuable talents that you can possess and one of the most important skills that you should continually teach your leadership staff. Too often, however, interviewing skills may not be as finely tuned and interviewers resort [...]