Operations Blog

Recently at Gainesville Health and Fitness (GHFC), we celebrated our 35th year in the community. During the celebration we had the opportunity for Joe Cirulli, the owner and founder of the club, to speak to our members and guests and tell his story of how he became the person he is today. It’s amazing to [...]

During times of renovations or while implementing new systems in your business, you may find your e-mails and suggestions box inundated with a large amount of negative complaints. It is important during these times not to allow these situations to take over your lifestyle. If you wake up in the morning expecting to have a [...]

What’s one red flag of a failing business? When the staff no longer works as a team, but rather on their own goals and directives. It is often lost that what makes most companies successful is full staff integration and development. Here at Gainesville Health and Fitness we make it very clear to all employees — [...]

My mentor to the fitness industry, Shawn Stewart, often tells me, “We all spend countless time, money and resources focused on the critical aspect of hiring the right people. However, how much time do you put into measuring the results?” This same statement could be applied to the everyday coaching of your sales team. It [...]

I once wrote about the 10 second experience that we implement with anyone we encounter. The 10 second experience is a system we use to take literally the first 10 seconds of interacting with someone to simply be ourselves and create a connection with that person. In doing so, we are able to create a [...]

I have written a lot in the past about how culture is important in a company to completely differentiate itself from its competitors. In fact, now with technology and equipment more readily available to all, it may be the only thing that truly makes one stand out from everyone else. We often get asked “how [...]

When giving a tour of your club, do you find yourself explaining the same things over and over again? Are you confident you are showing all the benefits the club has to offer? Often, the tour of your facilities can make or break someone’s willingness to join. With that being said, it’s important that each [...]

The other day, I was watching the show “Undercover Boss,” and began to reflect upon my own club and how it performs when I am away and unable to supervise. It was difficult to watch, as with each show, you were able to see how disconnected the upper management of each business was from their [...]

Recently, a staff employee called out of work at the last minute due to a family emergency. This unfortunately left our front desk short-staffed for one of the busiest shifts of the day. The receptionists on shift were visibly struggling to manage checking people in, answering phones and the many other tasks they are asked [...]

After every interaction a member has with any aspect of our organization, whether in person, telephone, literature, or even contact with the physical facility, the individual will either feel better, the same, or worse. We call these situations in our clubs “moments of truths.” Properly managing “moments of truths” are critical in meeting and exceeding [...]