Management

Lee Sallustio, the General Manager of Big Vanilla, discusses her experience at Big V. [...]

[...]

Kay Yuspeh, Interview: Click to Download [...]

Club Solutions Magazine Interview with Mark Stevens, the Regional Director for Houstonian’s Clubs and Spas from Club Solutions on Vimeo. [...]

By: Carole Oat One of the main factors in a profitable fitness center is building and maintaining a strong dues line. Industry surveys tell gym owners to expect 2-5 percent returns on EFT billing accounts. What can a club owner do to keep those numbers down? Many find that as their volume of members increases [...]

By: John Oei Your most important job as a manager is to staff your club or department with an exceptional staff that can meet your requirements and exhibit top-notch customer service. It takes commitment from you to ensure that your staff is great at every facet of their responsibilities. They must have guidance and leadership [...]

What do you know about your members? Do you know who their favorite football team is? Do you know what kind of car they drive? I challenge my staff to learn one new thing about a member every day; whether it’s the kind of car they drive, their kids’ names, their favorite college football team. Now imagine [...]

Micromanagement has long been a dirty word in business. Micromanagement is the perceived over-involvement of a manager defined by excessive details and minutiae, numerous rules and corrections — a desire to control the minds and actions of a staff, or as perception would challenge: the inability for a manager to surrender that control. Micromanagement is [...]

Ten years ago it never occurred to Billy Malkovich that he would be working in the fitness industry — he was dead set on becoming a lawyer and politician on Capitol Hill. However, like many things in life, direction changed for Malkovich. He graduated from Arizona State University, worked for Senator John McCain in Washington [...]

Oh, wouldn’t it be nice if your position as a manager in the fitness industry were a 9 to 5 job? Imagine the simplicity if all staff arrived at the club together every morning and left together each night, and all of your members came only during these “business hours.” But, the reality is that [...]