You Say You Have a Customer Experience Strategy?
I spend almost all of my time helping companies with their customer experience strategy. Operational Customer Experience Management (OCEM) takes...
Read moreI spend almost all of my time helping companies with their customer experience strategy. Operational Customer Experience Management (OCEM) takes...
Read moreThe daily operation of a club includes dozens of customer-facing processes, programs, policies, people, business practices and (hopefully) the integration...
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