Operations Blog
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Stone Creek Saves a Life By Following Systems and Processes
For Larry Conner, the president of Stone Creek Club and Spa in Louisiana, having set systems and processes is vital to not only a club’s...
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Why Customer Success Should be Operationalized
For many clubs, retention is an uphill battle. There are a variety of factors that affect retention, included cleanliness, the friendliness of your staff, and...
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The Goldilocks Scenario of Equipment Asset Management
You’re likely familiar with the story of “The Three Bears,” in which a young girl name Goldilocks tastes three bowls of porridge — one that’s too...
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When it Comes to Systems and Processes, We Reap What We Sow
As an industry veteran for over two decades now, I have seen that paying attention to the little details in everything you do can make...
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The Secret to Program Revenue Success – “Give a Little to Get a Little”
Have you ever come up with a new program idea, put out an informational flyer and attendance was sparse? Or possibly no one attended at...
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Front-Line All Star: Blake Kennedy
Blake is the group fitness manager and social media coordinator for the The Forum. Daily, he oversees a team of 44 group fitness instructors across multiple locations. The path...
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