Operations Blog
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Operations: How Does CSR Make Us More Successful?
CSR is your organization’s “corporate social responsibility” factor, a broad term used to describe a company’s efforts to improve society in some way, from donating...
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Do You Have a Hedgehog Concept?
Every business owner strives for their business to be great. But what exactly makes a company great? What differentiates the simply good companies from the...
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Stone Creek Saves a Life By Following Systems and Processes
For Larry Conner, the president of Stone Creek Club and Spa in Louisiana, having set systems and processes is vital to not only a club’s...
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Why Customer Success Should be Operationalized
For many clubs, retention is an uphill battle. There are a variety of factors that affect retention, included cleanliness, the friendliness of your staff, and...
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The Goldilocks Scenario of Equipment Asset Management
You’re likely familiar with the story of “The Three Bears,” in which a young girl name Goldilocks tastes three bowls of porridge — one that’s too...
