Stone Creek emergency systems and processes

Stone Creek Saves a Life By Following Systems and Processes

For Larry Conner, the president of Stone Creek Club and Spa in Louisiana, having set systems and processes is vital to not only a club’s success, but also member and staff safety....

Why Customer Success Should be Operationalized

For many clubs, retention is an uphill battle. There are a variety...

The Goldilocks Scenario of Equipment Asset Management

You’re likely familiar with the story of “The Three Bears,” in which...

When it Comes to Systems and Processes, We Reap What We Sow

As an industry veteran for over two decades now, I have seen...

The Secret to Program Revenue Success – “Give a Little to Get a Little”

Have you ever come up with a new program idea, put out...

Operations: What Your Gym Could Learn from my Recent Hospital Visit
By Rachel Zabonick on May 16, 2018
At the 2018 Club Solutions Leadership Summit, one of the roundtables tackled by attendees and sponsors was “Five-Star Member Experience,” which discussed the importance of...
Are You Unhappy with Supplement Sales? Here’s How to Fix It
By Rachel Zabonick on April 25, 2018
Do you sell supplements in your fitness center? If so, are you happy with this service as a profit center? If you’re like a lot...
Operations: Pump Profits and Increase Member Engagement
By Rachel Zabonick on March 21, 2018
As you very well know, health isn’t one-faceted. In the pursuit of health, members may turn to meal planning, their doctor or fitness trackers to...
Operations: It’s Time To Break Up with Your Email
By Rachel Zabonick on February 28, 2018
It’s time to break up with your email. I don’t mean for forever of course, but at least for a few hours. Recently I’ve been...
Operations: Looking to Fill a Position? Start with WHY
By Rachel Zabonick on February 22, 2018
Employee turnover is costly. But exactly how costly? According to the Huffington Post, Josh Bersin of Deloitte estimates “…the cost of losing an employee can...

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July Digital Issue
2018 Buyer’s Guide
Categories
Behind the Cover: Victor Poma
Employee Spotlight

Front-Line All Star: Jamie Zukewycz
Bobby Dyer | July 3, 2018
Jamie Zukewycz, promoted earlier this year to general manager at Mountainside Fitness, has made a great impression on the club’s membership by paying close attention to every member and...