Flip through the digital issue:
Use the left and right arrow to navigate through the pages, or click the full-screen mode icon at the bottom.Inside: The September 2018 Issue
Laurie Smith’s Servant Leadership
In 1970, writer Robert K. Greenleaf penned an essay titled, “The Servant as Leader,” in which he defined servant leadership as,...
Read moreFollow the Leader
Learn more about six women making a positive impact on the fitness industry: Erin Kelly Chief Strategy Officer Brick Bodies...
Read moreNever Too Late to Learn
They say you can’t teach an old dog new tricks, but what about personal trainers? Unlike canines, fitness professionals are...
Read morePerfect Match
The fitness industry is constantly evolving, and marketing trends are no different. That is why many health clubs turn to...
Read moreThe Basics of Corporate Wellness
Corporate wellness programs — classes and challenges run by a health club, through which companies help their employees achieve greater...
Read morePolling the Audience
Survey software is an essential aspect of the member experience for health clubs. Direct and consistent feedback from members is...
Read moreAsk the Expert: Rebecca Johnson on Corporate Wellness
You have questions, we have answers. This month we spoke with Rebecca Johnson, director of wellness services at Corporate Fitness...
Read moreTrying New Things
Mel Tempest, the owner of Ballarat Body and Soul 24/7 Gym in Victoria, Australia, is as resilient as they come....
Read moreCounterintuitive Leadership
Have you ever found yourself frustrated as a leader trying to get things done? Have you ever asked yourself or...
Read moreNurturing Member-to-Member Relationships
The importance of relationships and belonging is directly connected to one’s personal well-being and mental health. And for us, IHRSA...
Read moreEmbrace the Positive to Elevate Your Results
In an ideal world, we are always looking for ways to make all of our customers happy, all the time....
Read moreFive-Point Retention Strategy For Success
While we often take the time and effort to budget and strategize for sales success, it is equally important to...
Read moreFighting for Member Retention
Member retention is a nightmare for many gym owners. Retention is commonly linked to attendance: The more often people visit...
Read moreReach Your Members Where They Are
SMS messaging is a text message that is less than 160 characters and does not contain any multimedia content such...
Read moreOffering Child Watch Services? Watch Your Liability
Child watch and babysitting services can be very appealing to club members and prospects. Some fitness fans are only interested...
Read moreLeveraging the ‘Law of Commitment’
Keeping one’s word is a stronger force than you may think. According to Dr. Robert Cialdini, a key industry leader...
Read moreMinimizing Member Credit Card Disputes
A merchant chargeback, also known as a collaboration dispute, occurs when a member contacts their card-issuing bank to make a claim...
Read moreThe Bottom Line: 10 Questions with Missy Moss
Every month, Club Solutions sits down with an industry expert to share in their wealth of knowledge. In the September...
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