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Anyone who's ever tried to get a young child dressed, packed, and in the car knows how difficult it can be when the child doesn't...

n last month's column, I presented the first rule for evaluating your technology strategy: "Computing is Free; Usability is Key". Of course, computing is not...

I don't know if there has ever been a study done to determine what the average rate of turnover is in sales in our industry....

Sweating for health is an ancient tradition going back millennia. Today, for typical health and fitness clubs, sauna is a great membership selling point. This...

I can't believe the end of the year is upon us. Although most of us are planning our holiday season and wrapping up 2004, this...

It's not new news, but it may still come as a surprise. Americans are getting older. Soon the "over 40" crowd will outnumber the "under...

Webster's Ninth New Collegiate Dictionary defines charisma as "a personal magic of leadership arousing special popular loyalty or enthusiasm for a public figure." Charisma is...

Starting in the early 1980s, large multi-purpose health and racquet clubs developed and perfected the system of monthly dues billing for health clubs. Many of...