Operations Blog

  • Customer Service Concepts

    5 Customer Service Concepts all Clubs Should Master 1.You Are The Greatest Customer! You are the source of quality customer service. Michael LeBoeuf, in his...

  • Eagle of the Moment

    “Eagle of the Moment” is a program whereby members can nominate an employee who goes above-and-beyond. An Eagle can be written for any of the...

  • Eagles Soar, Ducks Quack

    As told by Joe Cirulli, Gainesville Health & Fitness owner and Eagle Program founder: “In 1996, when the current center opened, there was nothing but...

  • The Selection Process

    Now that you have all of the people who have passed through all three interviews, you can now begin the selection process. Simply put the...

  • One-on-One Interviews

    The one-on-one interview is to be done by the department head for the position they are interviewing for. This generally takes about 30 minutes. Again,...

  • Group Interviews

    A group interview has two people from the hiring team interviewing up to eight people at a time. One interviewer can ask questions while the...

  • Creating and Recruiting the Application

    Creating an Application The application should be as much a part of the hiring process as the interview. You can gather a lot of information...

  • The Hiring Coordinator

    The hiring coordinator is responsible for coordinating and scheduling all members of the hiring team and applicants in an efficient and successful manner. Duties include...

  • The GHF Interview Process

    The greatest asset of any company is the having the right people and the greatest liability of any company is having the wrong people. Jim...

  • Simple Cost Saving Tips

    The Gainesville Health & Fitness Centers (GHF) has three sites in Gainesville, Fla. that, taken together, total more than 100,000 square feet of space and...

Club Solutions Magazine