What is the attitude of your front desk staff when someone calls or walks in the club? An energized staff will help with your retention. If you have members walking into the club and your staff is grumpy, people are obviously not going to enjoy coming to your club.
Your members are coming to the gym to get away from the negative and want some place to go that is positive and full of energy. Your front desk staff is the showcase of your club. Make sure your front desk staff is always smiling and projecting energy and a positive attitude
Eric Vyborny
Fitness Marketing Contributor
