Matrix Fitness was awarded the 2013 Gold’s Gym “Equipment Vendor of the Year,” its third such honor in the past five years. All Gold’s Gym franchisees voted for the Vendor of the Year award. Voters ranked vendors in areas such as customer satisfaction, likelihood of referral and overall product quality. Matrix also won the award in 2009 and 2012.
Matrix received the award at the annual Gold’s Gym Convention, which brought together more than 700 club owners, corporate executives, staff and vendors from 27 countries around the globe.
“Matrix has been a true partner to Gold’s Gym and our franchisees,” said Tim Hicks, the senior vice president of franchising and international for Gold’s Gym.” We have been continually impressed with the state-of-the-art equipment, great service and superior value that Matrix provides. They are constantly innovating to introduce new product lines and powerful new experiences to our members. As a valued member of our Global Vendor Program, we look forward to continuing our longstanding partnership with Matrix.”
“Matrix truly appreciates and is honored by this recognition, especially knowing that the award is decided by the Gold’s Gym franchisees themselves,” said Kent Stevens, the executive vice president of Matrix. “We take customer satisfaction seriously at Matrix, and receiving this award is essentially like a favorable Net Promoter Score. It validates some things we’re doing really well right now.”
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
