In a recent Q&A session, Laura Clark, the VP of Corporate Health Unlimited, discussed the importance of fostering a “People First” culture within organizations. She emphasized that the foundation of her company’s 44-year success lies in prioritizing the well-being and development of its employees, which in turn enhances member satisfaction and retention. Clark detailed several initiatives that embody this philosophy, including quarterly Leadership Summits where general managers receive training and share industry trends. These summits also serve as a platform for open discussions on challenges and successes within their facilities.
Another key initiative is the “Clean Team,” where Clark and regional directors visit each location to assist with cleaning and organizing, demonstrating leadership by example and reinforcing the company’s commitment to a safe and clean environment. This hands-on approach helps build trust and strengthens the bond between leadership and staff.
Clark also highlighted the importance of regular manager calls, which focus on sharing best practices and successes rather than just numbers, fostering a collaborative environment. She believes that by investing in employees and creating a supportive culture, the company not only retains top talent — such as a general manager with a 21-year tenure — but also delivers superior service to clients like Mercedes Benz.
Clark concluded by emphasizing the broader impact of a “People First” culture, noting that when employees feel valued and supported, it naturally leads to better performance and a stronger company overall. She encouraged industry leaders to adopt similar practices to enhance both employee satisfaction and business outcomes.
