By definition, workplace bullying means any behavior that is “repeated, systematic and directed toward an employee or group of employees that a reasonable person, having regard to the circumstances, would expect to victimize, humiliate, undermine ...
It seems almost counterintuitive that we should focus our efforts on developing and working to our strengths, rather than always working to “fix” or improve our weaknesses. Yet, this is exactly the approach that will ...
As the Greek Philosopher Heraclitus famously said, “The only thing that is constant is change,” and although change can be positive, for many, just the prospect of change causes anxiety and fear. As the fitness ...
The New Year brings an influx of new members seeking our services to achieve their weight loss and lifestyle goals. Our existing members are also looking for something innovative to “kick start” their training programs ...
While we often take the time and effort to budget and strategize for sales success, it is equally important to develop and implement a retention strategy for your business. The following steps are important: Know ...
It’s common knowledge that the rate of change in the fitness industry is at unprecedented levels, however, despite this innovation and improvement, the same can’t always be said about the quality of service on many ...
It’s no secret the pace of doing business today is hectic. As leaders in the fitness industry, we are also facing the additional demands of keeping pace with an industry that has experienced large-scale disruption, ...
While most of us are familiar with setting our own personal goals to achieve New Year resolutions, how many of us apply the same principles to successfully achieve business goals in our clubs? One survey ...
The best hires for your organization are the ones which fit best with your organizational culture. As the saying goes, “hire on attitude, train on skill.” Of course, our industry does have a minimum specific ...
We often dread having to deal with customer complaints, but what if we embraced this feedback and used it to improve and grow the business through improved advocacy? In his book “Hug Your Haters,” Jay ...
