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Five-Point Retention Strategy For Success
While we often take the time and effort to budget and strategize for sales success, it is equally important to develop and implement a retention...
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Engage to Retain
It’s common knowledge that the rate of change in the fitness industry is at unprecedented levels, however, despite this innovation and improvement, the same can’t...
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Resilience – A Key Leadership Trait
It’s no secret the pace of doing business today is hectic. As leaders in the fitness industry, we are also facing the additional demands of...
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Plan, Prepare and Prioritize for 2018
While most of us are familiar with setting our own personal goals to achieve New Year resolutions, how many of us apply the same principles...
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Hiring for Cultural Fit
The best hires for your organization are the ones which fit best with your organizational culture. As the saying goes, “hire on attitude, train on...
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The Power of Complaints
We often dread having to deal with customer complaints, but what if we embraced this feedback and used it to improve and grow the business...
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The 3 C’s of Member Retention
While we all understand that we need to focus on member retention, commonly, the traditional approaches often focus on short-term solutions. But, we need to...
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Front-Line All Star: Blake Kennedy
Blake is the group fitness manager and social media coordinator for the The Forum. Daily, he oversees a team of 44 group fitness instructors across multiple locations. The path...
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