In Print
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Operationalizing the Customer Experience
According to McKinsey & Company, “Leading companies understand that they are in the customer experience business, and they understand that how an organization delivers for...
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Ask the Expert: Dori A. Nugent
You have questions, we have answers. This month Club Solutions sat down with Dori A. Nugent, the membership director at Club La Maison Health and...
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Over the Moon for First-Timers
Blue Moon Fitness, located in the greater Omaha area, strives for one thing: to create an atmosphere people feel comfortable in — even if they...
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Finding Purpose in Your Workout
If you are like me, you sometimes wonder where your members went. You get to a point in the year where all of a sudden,...
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Stop Focusing on Closing Sales
If there is one major difference between weak sales staff and high performers, it is how they approach “closing the sale.” Many times, the inexperienced...
