Servicing a client refers to exceeding a client’s expectations regarding their experience in training. When the trainer takes the time...

If you don’t tell your team your expectations, they won’t be able to achieve them. Successful business owners and leaders...

I’m currently editing the July 2013 issue of Club Solutions Magazine, so I’ve got small group training (SGT) on my...

Recently, a staff employee called out of work at the last minute due to a family emergency. This unfortunately left...

One of my favorite things to do each week is to read Sir Richard Branson’s articles on LinkedIn. Not only...

Recently, I chatted with a friend who had her first child a couple of months ago. She divulged that though...

Often, in my sales training, I have heard seminar teachers talk about the art of closing, or selling at the...

Are your classes getting too full? Having trouble keeping track of how many people are attending classes? Need a better...