Tag: Customer Service Blog

Nike is one of the world's largest suppliers of athletic shoes and apparel, earning millions of dollars in revenue each ...

According to industry consultant Art Curtis, who spoke recently at the 2016 IHRSA Convention and Trade Show, “the industry has ...

New member orientations go beyond good customer service. They may also help you avoid costly claims at your club. Health ...

What you need to know about the importance of creating a vision statement. Every business has two basic components: A ...

In 2015, Greenwood Athletic and Tennis Club in Denver, Colorado, shut down the wet areas of its men’s locker rooms ...

You’ve likely had a number of members come up to you and give the following reasons for quitting: Either they’re ...

No matter what size facility you are, in order to stay in business you must receive payment for your services ...

Some people who work in the health club industry leave and never come back. That wasn’t the case for David ...