All posts tagged "Customer Service Blog"
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Why Customer Service Matters for Gyms
As 2019 starts, most gyms are figuring out how to retain as many new members as possible after the January rush is over. While plenty...
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Here to Serve
At Gainesville Health and Fitness (GHF) in Gainesville, Florida, customer service is in the company’s DNA. From the get-go, founder Joe Cirulli has strived to...
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Crunch Selects Motionsoft to Deploy Cloud-Based Business Management Suite
Motionsoft, the leader in modern gym software technology, payment processing, and back office support services for the fitness, health, and wellness markets, and hosts of...
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1,200 Reasons Your Members Want Paramount Acceptance
At the end of the day, no fancy treadmill or state-of-the-art locker room is going to be the thing that keeps your members coming back....
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Leadership: Losing My Voice and the Art of Active Listening
Editor-in-chief Rachel Zabonick recaps her recent experience with a severe case of laryngitis and what it taught her about the art of active listening. As...
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Front-Line All Star: Derek Tenpenny
Derek Tenpenny possesses the ability to make everyone feel welcome. As the front desk attendant at Little Rock Athletic Club (LRAC) for the past 14...
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Front-Line All Star: George Guzman
The Houstonian Club in Houston, Texas, strives to provide each member with a great experience every time they step through the club’s doors. No one...
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Little Town, Big Club
Portland, home to roughly 640,000 people, is where you’d expect all the best health clubs to be in Oregon. If not there, you might check...
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Retention: You Got Them — Retain Them
It’s far easier to retain a member than to constantly try to find new ones. If this is a simple concept, why do a lot...
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Fired Up at 24 Hour Fitness
On the morning of October 28th at 6:20 a.m., Chris Roussos heads to the starting line of the 2017 Dallas Spartan Ultra Beast marathon. He and...
