All posts tagged "Customer Service Blog"
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Crunch Selects Motionsoft to Deploy Cloud-Based Business Management Suite
Motionsoft, the leader in modern gym software technology, payment processing, and back office support services for the fitness, health, and wellness markets, and hosts of...
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1,200 Reasons Your Members Want Paramount Acceptance
At the end of the day, no fancy treadmill or state-of-the-art locker room is going to be the thing that keeps your members coming back....
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Leadership: Losing My Voice and the Art of Active Listening
Editor-in-chief Rachel Zabonick recaps her recent experience with a severe case of laryngitis and what it taught her about the art of active listening. As...
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Front-Line All Star: Derek Tenpenny
Derek Tenpenny possesses the ability to make everyone feel welcome. As the front desk attendant at Little Rock Athletic Club (LRAC) for the past 14...
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Front-Line All Star: George Guzman
The Houstonian Club in Houston, Texas, strives to provide each member with a great experience every time they step through the club’s doors. No one...
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Little Town, Big Club
Portland, home to roughly 640,000 people, is where you’d expect all the best health clubs to be in Oregon. If not there, you might check...
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Retention: You Got Them — Retain Them
It’s far easier to retain a member than to constantly try to find new ones. If this is a simple concept, why do a lot...
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Fired Up at 24 Hour Fitness
On the morning of October 28th at 6:20 a.m., Chris Roussos heads to the starting line of the 2017 Dallas Spartan Ultra Beast marathon. He and...
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Improving Lives One Workout at a Time
Standing out in New York City is hard, especially in Brooklyn. The southernmost of New York’s five boroughs, Brooklyn is the most heavily populated with...
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Front-Line All Star: Joy Darreff
Every member — including your littlest ones — deserves top-notch customer service. And no employee exemplifies this standard better than Joy Darreff, the CornerKids director at...
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Front-Line All Star: Jamie Zukewycz
Jamie Zukewycz, promoted earlier this year to general manager at Mountainside Fitness, has made a great impression on the club’s membership by paying close attention to every member and...
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