When it comes to handling delinquent accounts, a logical response is to remove the member’s access to your club and proceed through collections to get your money. However, as a boost to your club’s culture ...
No matter how hard we try, we can’t please everyone. Every facility has gotten at least one negative comment at some point, online or in person. Knowing how to properly respond to negative feedback is ...
You have questions, we have answers. This month Club Solutions sat down with Dori A. Nugent, the membership director at Club La Maison Health and Fitness Club. Club Solutions: Why is good customer service important ...
As 2019 starts, most gyms are figuring out how to retain as many new members as possible after the January rush is over. While plenty of people will be signing up for gyms come the ...
At Gainesville Health and Fitness (GHF) in Gainesville, Florida, customer service is in the company’s DNA. From the get-go, founder Joe Cirulli has strived to create a culture at the gym’s three locations that goes ...
Motionsoft, the leader in modern gym software technology, payment processing, and back office support services for the fitness, health, and wellness markets, and hosts of the annual Motionsoft Technology Summit, today proudly announced that New ...
At the end of the day, no fancy treadmill or state-of-the-art locker room is going to be the thing that keeps your members coming back. Instead, it’s the feeling you give them that shows you ...
Editor-in-chief Rachel Zabonick recaps her recent experience with a severe case of laryngitis and what it taught her about the art of active listening. As you may have read in my latest editor’s letter in ...
Derek Tenpenny possesses the ability to make everyone feel welcome. As the front desk attendant at Little Rock Athletic Club (LRAC) for the past 14 years, this ability is an important one. “His spirit is ...
The Houstonian Club in Houston, Texas, strives to provide each member with a great experience every time they step through the club’s doors. No one embodies this mission more than George Guzman, a locker room ...
