Tag: Customer Service Blog

There are so many different ways that we as companies establish the expectations for our customer service. But often times, ...

One of the best things you can do for your company, is ensure that your retention rates among your front ...

There is something that is a dangerous threat to your front desk, lurking in the shadows, waiting to pounce as ...

Like most people, I tend to frequent certain restaurants. For a while, I had been going to a deli for ...

“A man and a young teenage boy checked in to a hotel and were shown to their room. The two ...

I love my receptionists. I do. They’re amazing, and they make my job not only easier, but possible. I love ...

Last week I went to see Mark Cuban, owner of the Mavericks basketball team and an investor on the ABC ...

Growing up, my dad always would tell my sister and I that “perception is reality.” I hated that phrase. He ...