Tag: operations

During times of renovations or while implementing new systems in your business, you may find your e-mails and suggestions box ...

What’s one red flag of a failing business? When the staff no longer works as a team, but rather on ...

My mentor to the fitness industry, Shawn Stewart, often tells me, “We all spend countless time, money and resources focused ...

I once wrote about the 10 second experience that we implement with anyone we encounter. The 10 second experience is ...

I have written a lot in the past about how culture is important in a company to completely differentiate itself ...

When giving a tour of your club, do you find yourself explaining the same things over and over again? Are ...

The other day, I was watching the show “Undercover Boss,” and began to reflect upon my own club and how ...

Recently, a staff employee called out of work at the last minute due to a family emergency. This unfortunately left ...