With 30 locations, managing equipment maintenance can be a nightmare. But not so with FitnessEMS, which makes handling equipment maintenance easy for health clubs big and small.
Here, Hayden Staunton, the director of facility maintenance for a Planet Fitness franchise in Texas, explains how FitnessEMS has helped her manage maintenance operations for 30 clubs.
CS: Can you tell me why you decided to partner with Fitness EMS?
HS: We were actually on another system when we had far fewer locations than we have now. We got to a point where it just really wasn’t working as far as the amount of tickets and work orders and things we needed to track. We needed a better solution to tie the issues we were having to specific pieces of equipment with serial numbers and things of that nature, and FitnessEMS really provided that for us.
CS: What are some other benefits of working with Fitness EMS that you think other health clubs would be interested in knowing?
HS: The team on their end is really helpful if I have any questions or issues. It is super easy to get ahold of them and reach out quickly to come to a resolution. The system itself is really incredible. You can get anywhere you need to go from any page you are on, there’s always a shortcut to get to anywhere else. It has just been really beneficial as far as tracking orders and cost.
CS: Does it help cut down on how long a piece of equipment is down?
HS: It is better at keeping track of all those things for us. It just puts all the moving parts into one place. I think with how many locations we have that it is a little bit more beneficial. It is a good one-stop shop.
CS: How is the record-keeping aspect beneficial?
HS: We come across very similar issues in all of our locations. Having these specific issues tied to a piece of equipment really helps if that same problem is continually showing up in a piece of equipment. If it shows up on that same type of equipment in another location, it is super easy to kind of go back and see that history to tie it together — then we deal with it from there. It gives you a big-picture, but also a very detailed history.
CS: What other things would other facility maintenance directors be interested in knowing?
HS: Really just that the FitnessEMS customer service is excellent. They have good turn around on getting everything uploaded onto the system. Tracking, if you have multiple locations, is really incredible. The dashboard is really great and has everything in one place, so you can see what is going on at a quick glance.
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
