For this customer spotlight, we spoke with Don Dickerson, the vice president of Fitness SF, to talk about his club’s partnership with Club Automation:
Why did you decide to partner with Club Automation over other software companies?
DD: The primary reasons are solid APIs, ease of transition from CSI Spectrum to Club Automation, and a willingness to work with us on our software initiatives. We are striving to connect multiple data sources, such as cardio equipment, wearables and beacons. That’s only possible if you have a partner that sees the value in providing members with their data and are willing to devote the resources to help us build a system to deliver it.
What are the benefits to your business as a result of this partnership?
DD: Because of their robust APIs we are able to easily connect to Salesforce and numerous other platforms. This is very helpful from an operations perspective.
What specific features of the software or reports have you found to be most beneficial?
DD: It has a great scheduler, and robust reporting functionality that meet most of our requirements and are very informative.
How would you describe Club Automation’s customer service?
DD: We have deployed about a dozen major software platforms over the last 15 years, and Club Automation’s team is the best we have worked with.
What else can you tell other club operators about the benefits of working with Club Automation?
DD: Their Payment Services has been rock solid. Billing is the one thing you can’t get wrong and we have never had an issue with their Payment Services solution.
For more information, call 847.597.1740, email info@clubautomation.com or visit clubautomation.com.
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
