Now more than ever, current and potential employees are looking for a positive working culture. Ideal job titles and salaries are often not enough to retain talent with job morale becoming more important for personnel.
Nate Welch, the vice president of operations for Cross Gates Family Fitness, sat down with Club Solutions Magazine Podcast host Rachel Zabonick-Chonko to discuss the different aspects of creating culture in the workplace.
Welch and Zabonick-Chonko talk about why he was drawn to Cross Gates due to its positive culture, the importance of core values to a brand’s success, ways to reinforce culture through hiring and training, and much more.
Listen to the full conversation below.
Show Notes
- At 0:46 Welch details how he initially got his start in the fitness industry despite it not being his original intention.
- Welch describes the positive culture and core values that exist at Cross Gates Family Fitness at 3:48.
- At 7:07 learn about the background of Cross Gates Family Fitness and its relationship to the community.
- Hear how the core values at Welch’s club help inform decision making and create a family environment at 9:30.
- At 12:25 Welch details how the club’s core values impact the hiring process for new employees.
- Welch shares how transparency and trust help reinforce culture and build bonds at 19:04.
- At 22:38 Welch details tools that assist in compiling teammate recognition and member feedback.
- Hear about the unique strategies used to take care of Cross Gates Family Fitness at 24:08.
- At 27:52 Welch shares his top book recommendations which include “The Power of One More” and “Scaling up.”
- Learn about the importance of continuing education as a leader at 29:41.
- At 33:04 Welch gives one last piece of advice for industry leaders.
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