Prior to using ClubReady, Ryan Hayes, the CEO and founder of RedWood Personal Training and partner at Lighthouse Fitness Management and Elevate, was looking for a software solution to support his personal training business across multiple locations. Hayes discovered that ClubReady not only provided needed tools but also created a seamless process for scaling his business.
“Having full trust in your software is a very big deal,” said Hayes. “You know if there was $100,000 in billing, I’m getting a hundred thousand in my bank. When you have that confidence in your software, you’re able to focus on the business instead of worrying about where your money is. I can stay 100% focused on my business.”
Here, Hayes shares more on his partnership with ClubReady and why other fitness business owners should consider it to improve operations.
How has ClubReady benefited you and your clients?
It’s created an all-around efficient process for us. I go back to how user-friendly the software is. It tracks everything we need to know as far as sessions, bookings and monthly payments. We’re client-based and do not sell memberships. Therefore, ClubReady has all the tools we need for personal training and it’s set up very well to cover our business’ needs.
Does ClubReady help you scale your business?
Absolutely, yes. When we get a new account, it’s up and running right away. It clones one of our existing sites, adds it to the portal and we’re off. It’s pretty seamless.
How would you describe ClubReady customer service?
Tremendous. It’s probably unfair, because others just don’t compare in my opinion. I can call somebody, someone answers and it’s fixed. That’s unheard of. When we have an issue, it’s usually something very urgent. Something happens and we can’t sign up a client in a club and we’re doing a grand opening or just everyday operations. You can lose out on tens of thousands of dollars if that happens. I’ve had that experience with other brands and it’s not like that at all with ClubReady. I can literally pick up the phone, they go in, fix the problem and we’re back in business.
What would you tell someone considering ClubReady?
ClubReady is a no-brainer. This is from my 20 years in the business. I don’t ask anybody to do anything that I haven’t done. Speaking truly from my experience, if they’re having club software issues, ClubReady will take care of you.
