Software, Hardware and Member Experience
October 3, 2019
Did you accept the latest upgrade for your operating system (OS) on your PC or Mac? Make sure you do if you haven’t. There are really smart people constantly monitoring the software that is deployed ...
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6 Imperatives of Excellence in Your CX Initiative
May 8, 2019
Forrester Research has been busy in the customer experience management space. Their most recent wave report, the 2018 fourth quarter, defined the leaders in this space and how those leaders enable ROI for large enterprises. ...
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We Say Yes!
December 7, 2018
The product of the health club business is the member experience. Just as the product of a restaurant is not only the food, but the overall experience. Say this in a group of gym owners and ...
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