Column

Recently, a staff employee called out of work at the last minute due to a family emergency. This unfortunately left our front desk short-staffed for...

One of my favorite things to do each week is to read Sir Richard Branson’s articles on LinkedIn. Not only is he a highly engaging...

Recently, I chatted with a friend who had her first child a couple of months ago. She divulged that though initially dropping roughly 20 pounds...

Often, in my sales training, I have heard seminar teachers talk about the art of closing, or selling at the end of the sales process....

Are your classes getting too full? Having trouble keeping track of how many people are attending classes? Need a better way than having members inundate...

I joined a new gym a little over a month ago. Like I discussed in “Fight for Members Intensifies in Wake of Increased Studio Popularity,”...

As a manager of personal trainers, one of the essential jobs you have is to make sure your trainers get results with their clients. I...

There is only one successful way to follow up with missed guests... There are several strategies when following up with missed guests. The best and...