There is no point in arguing with a customer because it is a lose/lose situation. Remember the policy position never works. The best way to...
Read moreIs your staff asking every guest for the their first name or are they just reading it off a card or guest log? Asking a...
Read moreYou can't consistently sell memberships effectively without knowing two things - first, what are you selling; and second, knowing to whom you are selling. For...
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