Operations

A few months ago I had a chance to meet with an executive roundtable featuring owners of the top health clubs and chains from around...

If you don’t have a blog you need one right now. Social media and interaction is critical in this day and age. Just as you...

Effective use of member surveys can help you identify the needs and wants of your membership base. They can also be a fun way for...

Here's a short and simple tip to increase your retention and over all impact on your club and it's community: Every employee, trainer, ower or...

If you're like most club operators you probably have a love/hate relationship with your members. Unfortunately, a lot of the time hate is the more appropriate...

Believe it or not, one great way to get your members to become more loyal is to get them to buy MORE from you. This...

One of the key aspects to retaining members, and certainly the most fulfilling, is ensuring people become personally attached to you and your facility. As...

If you’re not following up with current members, you’re MISSING out! When we say the word follow up, we think about calling all the past guests...