How do you inspire your team? A lot of companies use rewards when sales teams reach goals, or the club gets a great review in a local publication. However, how do you pump up your team to ensure that they shoot for these goals?
For those sports fans out there, I stumbled across a great story concerning the current NBA Playoff series between the Indiana Pacers and Miami Heat. I have no dog in this fight, but I thought the story was enough to share, and it shows how one leader inspired his team for a positive outcome.
Pacer Coach Frank Vogel evidently showed the team a video of their defensive plays from their game 3 defeat. The video showed defensive letdown after defensive letdown that allowed the Heat to come out victorious.
It’s bad enough to know that it was your defense that allowed a game to get away, but it’s horrible to have to sit and repeatedly watch your breakdowns. What if you could show your team all the “breakdowns” that occur regularly?
For example, how great would it be if you could show staff members avoiding cleaning parts of the club? Or, what if you could show them how many times they didn’t engage a member at the front desk?
I’m sure if you could continually show your staff their downfalls, they probably would get tired of it. However, if they knew that each time they were at work that they were on tape, do you believe they’d start working harder?
I think of this situation as so: if you want to win the championship, sometimes you need to study game film. If you decide to review your tapes to see how your club is operating, sit down with your managers and discuss the findings. Try not to call someone out individually or embarrass them. Remember, unlike professional NBA players, your employees aren’t making millions of dollars a year. Therefore, it’s important that you inform with a certain level of tact.
Hopefully, if you are to show the team a film of a problem, it will involve more than one person. If the film involves only one, it’s probably a good idea to let them see the tape, or know they failed individually. But, if you have enough tape to see many employees failing at a certain area, don’t hesitate to splice that video and let the team watch. If you need a little help, shoot me an e-mail and I’ll help you out.
Use this exercise to build goals and improve your facility. By reviewing game film and watching with your team, hopefully you can set new rewards for improvement and increase the employee standard at your facility.
Tyler Montgomery is the editor of Club Solutions Magazine. Contact him at tyler@clubsolutionsmagazine.com.
