• EDUCATE. EMPOWER. SUCCEED.
  • Subscribe
  • E-Newsletter
  • Media Kit
  • Contact
  • Login
Club Solutions Magazine
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • CS Connect Virtual Event
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • CS Connect Virtual Event
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
Club Solutions Magazine
No Result
View All Result
Home Column

Operations: Use Your Core Values as a Hiring Compass

Rachel Zabonick-Chonko by Rachel Zabonick-Chonko
June 22, 2016
in Column, Operations
0
hiring
Share on FacebookShare on LinkedIn

Here at Gainesville Health & Fitness (GHF), we use our core values as a compass in hiring the best players for the team.

We are often asked: How do you get your employees to do what they do? We have the philosophy to look for individuals that embody the core values we consider essential for our culture. Those core values are integrity, hardworking, extraordinary commitment to helping others, and creating our own future.

Our interview process is unique and has been in place for over 20 years. We created it to test the interviewees in ways that they have no idea they are being tested. Becoming an employee at GHF consists of many parts: The application process, interviews, training and shadowing.

As you can see, we take our time in selecting the appropriate person who will be on the team. We want to make certain they embody the core values.

The coaching doesn’t stop after training and shadowing — we have daily goals for the team and coaching every shift, sometimes every interaction. We have Moments of Truth (MOTs), which are classified as any interaction a guest, member or staff has in our facilities. They can be interactions with the other members, staff and even the physical plant.

We want every interaction someone has to be the best experience it can be. There are two other ways it can go: neutral — nothing bad happened, but nothing great either; and negatively, which we don”t want at all.

We even have a MOT notebook that has past interactions in them. We have supervisors coach their staff on MOTs and we coach on the spot, or at the monthly performance reports.

All of the core values are equally important. There isn’t one that is first or last. It is more like a circle of core values.

When you embody your core values it shows in your interactions with others, how you walk, talk and present yourself. Our culture is how we do things around here.

Occasionally we do have hiring mistakes. It is very apparent if someone has come onto the team and doesn’t live out the core values. They can’t keep up the culture to our standards. We then start the process of coach up or coach out. We explain to them this is what we expect and if that doesn’t occur we will have to part ways. We make it as simple as possible.

We all want to know what is expected of us. Today some companies have gray areas — we at GHF spell out everything about our culture.

I encourage you to do the same with your employees. Do they know what’s expected of them? This may be some work at first. I can assure you, it is well worth the time.

Previous Post

Industry Buzz: Can Fitness Technology Keep Your Members Accountable?

Next Post

Let the Group X Beat Drop

Rachel Zabonick-Chonko

Rachel Zabonick-Chonko

Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.

Related Posts

Attracting Talent
Column

9 Tips for Attracting Talent in the Fitness Industry

September 25, 2023
Gen Z Members
Column

Create Meaningful Experiences for Your Gen Z Members

September 18, 2023
How To Human
Column

How to Human – Part 1

September 11, 2023
Hospitality
Column

The Importance of Hospitality in the Fitness Industry

September 5, 2023
Retreat
Column

5 Things I’m Looking Forward to at the 2023 Leadership Retreat

September 1, 2023
Ideal Club Experience
Features

Creating the Ideal Club Experience

August 29, 2023
Next Post
Group X

Let the Group X Beat Drop

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Facebook Twitter Instagram LinkedIn
Club Solutions Magazine

Club Solutions Magazine is the #1 business resource for the health and fitness industry. Established in 2003, Club Solutions provides best practice, business resources that educate and empower health club professionals.

EDUCATE. EMPOWER. SUCCEED.



The Current Issue

September Issue 2023

September 2023



Browse

  • Home
  • Subscribe
  • E-Newsletter
  • Media Kit
  • The Magazine
  • Buyer’s Guide
  • Contact Us

© 2023 Club Solutions Magazine. Published by Peake Media.

No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • E-Newsletter
    • Media Kit
    • Contact Us
  • Continuing Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • CS Connect Virtual Event
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide

© 2023 Club Solutions Magazine. Published by Peake Media.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In