Fitness On Demand is changing the way health clubs can use virtual fitness to increase retention and enhance the member experience. With a robust library of virtual classes, Fitness On Demand gives clubs the flexibility to let members workout at their convenience.
Ben McNiece, the general manager of Alliance Wellness Group, shares the benefits he’s seen from partnering Total Fusion in Australia with Fitness On Demand, and how the club’s virtual fitness offerings have been enhanced:
CS: How were you introduced to Fitness On Demand and why did you decide to partner with them?
BM: We were first introduced to Fitness On Demand through several presentations from Dale Lindsay at IHRSA, and we were impressed with the technology, quality of the product and custom solutions they were able to offer to suit our needs.
CS: How have they helped enhance your virtual fitness offerings?
BM: Fitness On Demand has helped enhance our overall fitness offering by enabling us to provide classes to our members in off-peak times, as well as give everyone the opportunity to try different classes and add variety to their training.
CS: What do your members like about Fitness On Demand?
BM: Our members love being able to train any time of the day instead of just during our scheduled classes in peak times — this made training a lot more convenient for them. It has also provided a less intimidating experience for members to try new classes, and it’s given our members the confidence to try different classes they never would have previously.
CS: How would you describe Fitness On Demand’s customer service?
BM: Fitness On Demand’s customer service has been excellent. From the very early stages of planning, throughout the build and afterward, the ongoing support and training we have received has been exceptional. We are always able to get in contact with a member of the Fitness On Demand team to solve any queries we have as fast as possible.
CS: Why should other club operators consider working with Fitness On Demand?
BM: Other club operators should consider working with Fitness On Demand because they provide great support, systems and training to make sure the virtual classes are executed as effectively as possible in your club. It also adds variety and convenience for members.
For more information on Fitness On Demand visit https://www.fitnessondemand247.com/.
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Bobby is the former assistant editor of Club Solutions Magazine.
