A comprehensive management software is critical for any health club, especially one that’s new to the industry. TSG, a revenue management solution with more than 20 years in the industry, is a perfect option for any new club with integrated payments, as well as complete gym management software.
When Fast Fitness first opened, they partnered with TSG and have stuck with them ever since. Learn from Jenny Embrey, the club’s owner, why TSG has been the perfect partner for a new and growing fitness facility:
How were you introduced to TSG and why did you decide to partner with them?
JE: Having opened a new business in the fitness industry, we explored various point of sale (POS) systems. We were drawn to TSG because they were an up-and-coming, relatively new company to the US and we were a new business.
How has the partnership benefited your business and your members?
JE: TSG offers an easy and efficient way to follow members’ activity and membership schedules.
Have you been pleasantly surprised by working with TSG in any way?
JE: We have been pleasantly surprised by the friendly customer service team. When any issues came up, TSG was always able to address them quickly.
What do you love most about TSG?
JE: What we love most is how their system efficiently tracks payment schedules for all members. If there is a discrepancy in the payment schedule, TSG alleviates the human element in having to track member history.
How would you rate TSG’s customer service and support?
JE: Since opening our business, we have repeatedly reached out to customer service due to day-to-day questions in the TSG system we were not familiar with. Our sales manager has been right there with us the whole time. We feel like we have customer service in our back pocket when needed.
Why should other club operators consider working with TSG?
JE: Based on our experience with the program, we recommend TSG for cost-efficiency and effectiveness. TSG wants to see your business succeed, and allows you to focus on other aspects of the gym and leave the membership management to them.
For more information, check out TSG online.
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Bobby is the former assistant editor of Club Solutions Magazine.
