Why Fitworks Sees ASF Payment Solutions as a Valuable Partner
ASF Payment Solutions, a turn-key club management software and payment processing solution, is a valuable tool in the industry for improving billing and collections, member engagement and several other aspects of club operation.
Fitworks, with several locations across Ohio, has been working with ASF for over 20 years and still considers them a trusted partner today. Here, Patrick Petrecca, the owner of Fitworks, shares his experience working with ASF:
How were you introduced to ASF and why did you decide to partner with them?
PP: We have been with ASF since we began as Fitworks in 1996. We have created and maintained a good relationship with the ASF team. We view them as a valuable partner and they maintain our member base which, along with our employees, is our most valuable asset.
What do your staff and you love most about ASF?
PP: Member service software is something you use daily. That means you usually take for granted when it works and complain when it doesn’t. Looking back over 23 years, it has definitely worked for us much more than it hasn’t. We have a personal relationship with nearly everyone at ASF — we can talk to anyone, from Robert [Riches] to Sean [Kirby] to anyone in technical support, at any time. Yes, there have been issues, but together, we have worked through the issues. Also, ASF has provided reporting or software changes for us, specifically, to accommodate our procedures or processes, and has made recommendations that have helped us improve such procedures or processes.
How would you describe ASF’s customer support?
PP: They support Fitworks employees on both software and member-related questions, and technical support. Support for our members who call ASF is also good. They do a good job of documenting calls and answering client questions they are responsible for. They do a great job responding to our needs and answering our questions.
Why should other club operators consider working with ASF?
PP: It is all about the relationship. We have interviewed other club management software companies, and each has its benefits and detriments. But you can create a personal working relationship with ASF, because they are so accommodating to our needs and they are affordable.
For more information, check out the suite of club management software solutions from ASF Payment Solutions.