What to Expect at the 2020 Club Solutions Leadership Retreat

The annual Club Solutions Leadership Retreat will take place September 9-11, 2020, at the five-star Ritz-Carlton, Rancho Mirage. Forty health club owners and operators alongside limited sponsors will gather for two days of roundtable discussions, networking and fun. The Retreat is an intimate event designed to connect and build relationships among peers and suppliers.

The event kicks off the first morning with the first annual Club Solutions Golf Scramble at the Indian Wells golf course.  

Attendees will dive into six roundtables over two days with topics including: 

• Developing a High Functioning Team
• Implementing Five-Star Hospitality
• Marketing that Generates Sales
• Technology: Enhancing the Personal Training Experience
• Retention: Specific Strategies for Retaining More Members
• Cancellations of the Future: Where the Industry is Going

Roundtables topics are formulated based on attendee suggestions, feedback and the editorial team. For example, the “Implementing a Five-Star Hospitality” topic is one that many attendees from the 2019 Retreat highly recommended for this year’s event. The conversation of exceeding customer expectations started at the 2019 event, and many health clubs are looking for ways to differentiate themselves through hospitality and defining what that looks like at each of their clubs. The Club Solutions team is excited to continue this conversation and dive into it more at the 2020 event.

The event moderator, Blair McHaney — the CEO of MXM, a Medallia Company — will be leading attendees and sponsors through discussions that will produce tangible takeaways and insight for any size health club operation.

“I always love the camaraderie with the 40 or so club operators and vendors from around the country,” said Cher Harris, the general manager of The Houstonian Club. “We all manage different types of clubs and it is always helpful to learn others’ perspectives on business. Blair McHaney is a magnificent moderator and I come back with some many valuable ideas. It’s one of the best conferences I go to every year.”

The Club Solutions Leadership Retreat also facilitates a lot of fun. Attendees will participate in a wine tasting competition planned for the first night. Attendees will also experience a private dinner at the Edge Steakhouse on property the second evening, hosted by premier sponsor, TSG.

But of course, this event would not be possible without the Retreat’s sponsors. A huge thank you to each partner currently sponsoring the 2020 Leadership Retreat: Premier partner TSG; diamond partners Keiser, Motionsoft, MXM/Medallia, Trainerize and Virtuagym; and platinum partners ABC Financial, The Cincinnati Insurance Company, Ecore Athletic, FITLIFE, Human Touch, InTouch Technology, Matrix, Paramount Acceptance, Sneeze It, and TRX Training. 

Sponsor spots are sold out for the event! Limited attendee spots remain. View the entire event itinerary here and email rachel@peakemedia.com for additional details on attending.