A smooth billing and collections process, as well as comprehensive software solution, elevate the member experience. ABC Financial checks both boxes with its industry-leading software.
Introduced to ABC in 2013, Chuze Fitness, with 30 locations in California, Arizona, Colorado and New Mexico, has considered ABC to be a valuable partner and integral part of its success.
According to Kris Peterson, the chief technology officer and co-founder of Chuze, at the time they were introduced to ABC, they were a growing brand, and having a “steady, reliable partner” has been critical to their continued growth.
Here, Peterson shares his experience working with ABC and why they’ve been such valuable partners:
What are the benefits to your business as a result of this partnership?
Given we were new to the fitness industry when we started the company, we were eager to learn as much as we could about the industry’s best practices and trends. ABC was and is the main player in the fitness billing and software space, and has a great culture. Their level of service and support was crucial to our decision to go with them as a partner. ABC has been a great partner as they have shared best practices, connected us with other operators and made suggestions for certain third party vendors we should look into that could help our business and operation. They’ve also shown a commitment to re-investing in their platform to continue to improve their feature set and capabilities.
What are the benefits to your members as a result of this partnership?
Our members have benefitted from the ABC relationship by having a billing partner that is stable and consistent. We rarely have experienced a negative billing issue where members were being charged incorrectly, etc. Because of ABC’s reliability, we’ve been able to gain trust from our members, which leads to a great experience. Additionally, our members have easy access to join and manage their account due to the features available from ABC.
Have you been pleasantly surprised by working with ABC Financial in any way?
Yes, we have been very pleasantly surprised by working with ABC. Their executive and service team has consistently reached out to make sure we are happy and things are going smoothly. They are constantly looking for ways to continue to enhance and create more efficiencies in the relationship.
What else can you tell other club owners about the benefits of working with ABC Financial?
If you are looking for a great partner in the fitness industry to help you with billing, software, technology, consulting and more, ABC Financial is a great option. Their support and service is held to a very high standard, and they are a true partner that will help you grow and take your business to the next level.
For more information on ABC Financial, visit abcfinancial.com.
