Club leadership is key and has been invaluable during COVID.
Lisa Gorsline, the general manager and president of Corpus Christi Athletic Club in Texas, has been learning lesson after lesson on club leadership this past year.
In this episode of the Club Solutions Magazine podcast, she shares about club leadership with the show’s host, Rachel Zabonick-Chonko. Their conversation centers around discussion of all the creative ways Gorsline has helped the club maintain a positive culture through COVID, the many leadership lessons she has learned over the last year and much more.
Show Notes on Club Leadership with Lisa Gorsline
- How the club has been affected by COVID — in terms of roles, staffing numbers and member attendance.
- Since the pandemic, the club has gone from a Medallia Cleanliness Score of 9.2 to a 9.8. Gorsline shares how.
- What contact tracing looks like at the club using video and email.
- Gorsline’s policy through COVID right now.
- How the club is working to combat fatigue, specifically with employees.
- The way a brick wall at the club helped Gorsline to know her staff better.
- Think outside the box and do fun things — maybe even like hiding pictures of groundhogs around the club on Groundhog Day.
- Gorsline has been concentrating on safe socialization between employees and members.
- Why being kind is one of Gorsline’s top leadership lessons over the last year.
- The power of a handwritten card/note, and what Gorsline does with this.
- Through all of this, Gorsline has learned to “trim the fat.”
- Why you always need to be who you are and not someone fake.
- Gorsline’s rebound strategies to catapult the club toward success revolves around the three C’s — communication, cleanliness and community.
- The importance of education right now.
- You can cover your nose and your mouth, but never cover this.
Be sure to subscribe to the Club Solutions Magazine podcast on Apple Podcasts, SoundCloud and Spotify.
