Keith Knox, the manager of Parkside Fitness, shares how Jonas Fitness eases their workload, delivers understanding customer support and more.
Keith Knox, the manager of Parkside Fitness, has been a client with Jonas Fitness since 2004 when the CMS was named Aphelion.
Transitioning with the company over many years and changes, Knox is still a happy customer.
“Jonas Fitness has taken the technology and solutions used for fitness facility CMS to the next level with Compete,” said Knox. “The software is streamlined, user-friendly, inclusive and adaptive to meet all our needs.”
Here, Knox shares more about how Jonas Fitness eases their workload, delivers understanding customer support and more.
How has Jonas Fitness helped improve your facility’s daily operations?
Agreement sales and renewals, POS, member management, and check-in are all easy to learn and use. They have many time-saving functions for our staff so they can focus more on taking care of our members. The ability to scan driver’s license and credit/debit card information, as well as product bar codes and member access cards, speed up processes for all parties. The robust reporting and comprehensive billing modules make the back office a powerful tool for running our day-to-day business operations.
Why is it important to have a great CMS partner like Jonas Fitness?
Knowing we have partnered with a leader in the fitness industry that provides prompt, accurate and courteous customer support, high-quality account representative assistance, and constant enhancements and improvements to a top-notch product in Compete gives us a sense of security and confidence now and into the future. Our CMS is one thing we don’t need to worry about. This allows us to focus on what’s truly important — our members.
How would you rate Jonas Fitness’ customer service and support?
The customer support that we receive is second to none. First and foremost, the service is done with in-house employees who know and understand the software. We’re not being transferred to an outside call center and speaking with someone who’s not well versed in Compete. Having access via email, phone and remote connection through Webex to experienced customer support creates a peace of mind. If a problem occurs, we will have a solution in a very short amount of time.
Why should other club operators consider working with Jonas Fitness?
As a fitness club manager for over 22 years, I know the last thing other owners and operators want is one more thing on their plate every day. If you don’t have a high-quality, reliable, dependable, ever-improving and enhancing CMS that’s user-friendly for your staff and members, you have added to your plate. Do yourself a favor and reach out to Jonas Fitness and inquire about doing a demo of Compete. Let them show you how they can make your job easier and help your bottom line in the process.
