A new, unique amenity can help you bring in new members. Christopher Montoya, the president of Valley Fitness, capitalized on this in his club when he partnered with Human Touch to offer massage chairs throughout their 14 locations.
Montoya said he continues to offer Human Touch chairs because his members enjoy them, the products are solidly built, have a high level of therapeutic function and can handle a high amount of traffic.
Below, Montoya shares more on the benefits of relaxation, Human Touch’s lasting impact on Valley Fitness members and why the products should be utilized by other operators.
How has Human Touch’s products helped enhance your recovery offerings?
It’s easy to add things for our members, but it’s harder to find products and offerings that actually make immediate and lasting impact. Human Touch has done both, and our members have appreciated the addition of their massage chairs and what it has done for them.
What do your members love most about Human Touch?
Our members love the way the massage chairs help them recover from not only a tough workout but also a stressful week. We even have members who just come into the club for a quick massage to relieve stress of the day.
Why is it so important to offer a top-of-the-line recovery service like Human Touch?
When you invest in something that impacts members, you want to make sure it’s not only aesthetic to the eye but it actually does what it’s intended for. Human Touch is an important piece of equipment that needs to function at a high level over an extended period. We understand the importance of recovery and believe our members deserve offerings that align with those beliefs.
How would you rate Human Touch’s customer service and support?
I’ve heard nothing but great things from my team about how responsive their support team has been.
Why should other club operators consider working with Human Touch?
Not only has the product exceeded expectations, but the their team has been great to work with. Plus, our members have seen the benefit of Human Touch and that’s the most important key. Our members are not only getting added value but they see and experience it daily. Also, their zero gravity recliners are a great addition to any facility because of the amount of recovery services you can use them with.