Stephanie Tucker, the chief customer officer at OneFitStop, shares how OneFitStop is delivering connected fitness solutions.
Stephanie Tucker, the chief customer officer at OneFitStop, is using her personal experiences to improve customer service and communication technology within the industry.
Below, Tucker shares how OneFitStop is delivering connected fitness solutions to the industry.
How did you get your start in the health and fitness industry?
I started with a small club billing company in 1994. Back then, it was not about technology but more about “billing” service. We mailed floppy disks for member updates, for those sophisticated operators that actually had computers.
As demands for technology became more prevalent, I worked my way up to executive vice president. My focus remained on the customer experience, championing a culture of results-based urgency and exceeding customer expectations. That is as true today as it was in 1994. My move to OneFitStop has invigorated that passion for the customer experience. It is amazing to be part of an organization that shares those values at its core.
What is the biggest challenge you’ve had to overcome and how did you overcome it?
I do love a good challenge. It always seems impossible until it’s done. Over the years I have used my creative engineering skillset to overcome many dilemmas, however, in 2018 I could not problem-solve my way out of a breast cancer diagnosis.
The aggressive nature of the cancer required a radical mastectomy, five months of chemotherapy, followed up with radiation. Clearly, cancer did not recognize my schedule was completely booked. Although I couldn’t control the physical impacts of the process, I could control my mindset.
I was determined to maintain a grateful heart and a positive outlook: a constant reiteration to self to focus on my blessings, be confident in the expected outcome and be appreciative. I’m happy to report as we approach my three-year anniversary, I am healthy, strong and cancer-free.
What are the keys to your company’s success?
OneFitStop values creating a customer base who are raving fans by leveraging both innovative technology and our industry experience. Finding the balance of these two valuable assets is critical to ensure we deliver what we promise to an industry that has waited far too long for this change.
What is your vision for your company’s future?
By helping club operators unify their physical, digital and social channels through an elegant, data-driven membership experience, we will become a market leader in connected fitness solutions. We will focus on raising our industry profile and believe that as progressive operators learn about our solution and our people, we can deliver results that offer immediate and strategic outcomes.
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Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.
