All posts tagged "Member Experience"
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MXM: A Modern and Effective Way to Manage Customer Experience
Customer experience is essential to the success of every health club, and MXM/Medallia helps club operators maximize the customer experience. Here, Eric Schmitz, the president...
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Choosing Equipment for a Small Studio Footprint
The number of small studios has seen huge growth — both independent and franchise locations — and will continue to rise, according to industry sources....
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Customer Experience is the Next Battleground
In the world of group and personal training, it’s easy to get caught up in the process. Having the latest functional tools, the best trainers...
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How The Atlantic Club Markets Its Training Programs to Engage Members
Seasoned health club owners know engaging programming is the best way to keep members plugged in. And getting your members involved in your training programs...
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Psychological Barriers to Fitness
I recently came across an advertisement from a reputable personal training organization that looked something like this: anonymous female’s six pack abs, tiny shorts and...
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Polling the Audience
Survey software is an essential aspect of the member experience for health clubs. Direct and consistent feedback from members is the best way for clubs...
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Five-Point Retention Strategy For Success
While we often take the time and effort to budget and strategize for sales success, it is equally important to develop and implement a retention...
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Minimizing Member Credit Card Disputes
A merchant chargeback, also known as a collaboration dispute, occurs when a member contacts their card-issuing bank to make a claim against a charge that appears...
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An Efficient Check-In Process Will Enhance the Member Experience
You devote so much attention to engaging members with creative programming and innovative facility design. Therefore, it would be a shame for your members to become...
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Employee Experience Drives Member Experience
MXM, Medallia’s partner company to the fitness industry, has just announced the launch of its eNPS platform (Employee Net Promoter System), making it easy for...
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Front-Line All Star: Ashley Foley
Ashley Foley, personal training manager at Snap Fitness in DeWitt, Iowa, has stood out among her coworkers and clients alike with her ability to create personal connections with everyone...
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