Member Experience Archives - Club Solutions Magazine

The Medical Fitness Journey
By Bobby Dyer on November 2, 2018
The Atlantic Club, certified as a medical fitness facility by the Medical Fitness Association (MFA), is among the best in the industry at executing medical...
Toothpaste On Your Shirt: The Comfort of Fusion Fitness
By Bobby Dyer on November 2, 2018
Fusion Fitness is similar to many locally-owned clubs, in that it’s driven by engaging programming and instructors who create a strong sense of belonging as...
Helping Members with Common Gym Mistakes
By ASF Payment Solutions on November 1, 2018
Mistakes made at the gym are part of any fitness journey, and most of the time, owners are not even aware of what areas members...
Here to Serve
By Rachel Zabonick on October 3, 2018
At Gainesville Health and Fitness (GHF) in Gainesville, Florida, customer service is in the company’s DNA. From the get-go, founder Joe Cirulli has strived to...
Antennas Up and Head on a Swivel
By Bobby Dyer on October 3, 2018
In a town of just over 7,000 people, a health club might not seem like a high priority. However, in Whitefish, Montana, a small community...
Member Retention is Your Club’s Air Tank
By Andrew Barranco on October 3, 2018
I recently had the opportunity to scuba dive in the Great Barrier Reef in Australia. It was a pretty amazing experience, and it occurred to...
Psychological Barriers to Fitness — Part 2
By Katie Mitchell on September 26, 2018
Fitness has given me a passion and purpose in life. I’ve dedicated my time to improving others’ quality of life through fitness instruction. With that...
MXM: A Modern and Effective Way to Manage Customer Experience
By Rachel Zabonick on September 19, 2018
Customer experience is essential to the success of every health club, and MXM/Medallia helps club operators maximize the customer experience. Here, Eric Schmitz, the president...
Choosing Equipment for a Small Studio Footprint
By Omni Fight Club on September 11, 2018
The number of small studios has seen huge growth — both independent and franchise locations — and will continue to rise, according to industry sources....
Customer Experience is the Next Battleground
By Tony Chemer on September 11, 2018
In the world of group and personal training, it’s easy to get caught up in the process. Having the latest functional tools, the best trainers...

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Front-Line All Star: Blake Kennedy
Bobby Dyer | October 4, 2018
Blake is the group fitness manager and social media coordinator for the The Forum. Daily, he oversees a team of 44 group fitness instructors across multiple locations. The path...