All posts tagged "Member Experience"
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Translating the Experience: Expanding to Multiple Locations
Any operator with a single health club location will face an important decision: whether or not to expand. Expanding to multiple locations is the next...
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Why Customer Service Matters for Gyms
As 2019 starts, most gyms are figuring out how to retain as many new members as possible after the January rush is over. While plenty...
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An Inside Look at 9Round’s Expansion into South America
9Round has launched its South American expansion by opening its doors in Argentina. The first of 15 planned clubs for Argentina, this inaugural location can...
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We Say Yes!
The product of the health club business is the member experience. Just as the product of a restaurant is not only the food, but the overall...
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Taking Indoor Cycling to the Next-Level
Indoor cycling is growing in popularity as members seek to replicate the thrill and intensity of a long bike ride, without actually having to hit the...
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2019 Outlook: Retention Opportunities
As you reflect back to all of the hard work you and your team put into 2018, think about what a small increase in retention...
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Q&A: Setting Up for Personal Training Success
Personal training is a critical component to health club programming — it gives members the opportunity to forge personal relationships and a positive image of...
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The Medical Fitness Journey
The Atlantic Club, certified as a medical fitness facility by the Medical Fitness Association (MFA), is among the best in the industry at executing medical...
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Toothpaste On Your Shirt: The Comfort of Fusion Fitness
Fusion Fitness is similar to many locally-owned clubs, in that it’s driven by engaging programming and instructors who create a strong sense of belonging as...
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Helping Members with Common Gym Mistakes
Mistakes made at the gym are part of any fitness journey, and most of the time, owners are not even aware of what areas members...
