All posts tagged "Member Experience"
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Creating the Perfect Recovery Zone
Carl Cadwell, the owner of Tri-City Court Club in Kennewick, Washington, had a vision to help people with their overall health, with recovery being an...
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World Class Coaching in Team Training
According to IHRSA’s 2016 report, “Profiles of Success,” over 18 million members have signed up for small group training (SGT). The reasons people are increasingly...
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Inside Wisconsin Athletic Club’s Accommodation of Adaptive Fitness
When making decisions in your club — about new fitness classes or equipment placement, for example — it’s important to accommodate your members who have...
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Operationalizing the Customer Experience
According to McKinsey & Company, “Leading companies understand that they are in the customer experience business, and they understand that how an organization delivers for...
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Software, Hardware and Member Experience
Did you accept the latest upgrade for your operating system (OS) on your PC or Mac? Make sure you do if you haven’t. There are...
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Your Website as Your Digital Storefront
Today, first impressions are made online. Typically, consumers who are interested in fitness services in your area will do a quick Google search and base...
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Why Clubs Should Remove the Barriers to Cancellation
Try as they might, no club has a 100% retention rate — for a variety of reasons, some beyond a club’s control, members will want...
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How Group X Technology Can Create a Frictionless Member Experience
Group X programming is one of several club areas that can be greatly enhanced by the integration of technology. With the right Group X technology,...
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No More Excuses
Crystal Reynolds has heard all the excuses in the world. From statements like “I’m too old” to “I’m too hungover,” there’s no limit to what...
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Enhancing Experiences Through Fitness Equipment
Fitness equipment is as big a part of your club experience as your facility design, classes and staff. While factors like available space and layout...
