All posts tagged "Member Experience"
-
Why Clubs Should Remove the Barriers to Cancellation
Try as they might, no club has a 100% retention rate — for a variety of reasons, some beyond a club’s control, members will want...
-
How Group X Technology Can Create a Frictionless Member Experience
Group X programming is one of several club areas that can be greatly enhanced by the integration of technology. With the right Group X technology,...
-
No More Excuses
Crystal Reynolds has heard all the excuses in the world. From statements like “I’m too old” to “I’m too hungover,” there’s no limit to what...
-
Enhancing Experiences Through Fitness Equipment
Fitness equipment is as big a part of your club experience as your facility design, classes and staff. While factors like available space and layout...
-
6 Imperatives of Excellence in Your CX Initiative
Forrester Research has been busy in the customer experience management space. Their most recent wave report, the 2018 fourth quarter, defined the leaders in this...
-
Creating a One-Stop Shop of Fitness
Innovation is motivation in the fitness industry. And delivering encompassing, exceptional fitness experiences for your members requires a strong understanding of what they want from...
-
Bringing Members Closer Together
Philadelphia, one of America’s oldest cities, has several notable attractions, such as Independence Hall and the Liberty Bell. While it’s not as old or historical,...
-
A Rising Tide Lifts All Boats
Merriam Webster defines the word “competition” as, “The effort of two or more parties acting independently to secure the business of a third party, by...
-
Adding to Your Bottom Line
Have you ever wondered how many staff hours and how much money it takes to track down declined payments or expired credit cards? What about...
-
Power in Numbers: Courses Motivate Members, Drive Revenue
It isn’t surprising that group fitness makes people feel good. Research has long shown the power of support groups — and fitness is no exception....
