All posts tagged "Member Experience"
-
A Rising Tide Lifts All Boats
Merriam Webster defines the word “competition” as, “The effort of two or more parties acting independently to secure the business of a third party, by...
-
Adding to Your Bottom Line
Have you ever wondered how many staff hours and how much money it takes to track down declined payments or expired credit cards? What about...
-
Power in Numbers: Courses Motivate Members, Drive Revenue
It isn’t surprising that group fitness makes people feel good. Research has long shown the power of support groups — and fitness is no exception....
-
Why You Should Differentiate On Experience, Not Price
Most health clubs know the importance of differentiation — the process of defining the unique aspects of your business that make it stand out, and...
-
Translating the Experience: Expanding to Multiple Locations
Any operator with a single health club location will face an important decision: whether or not to expand. Expanding to multiple locations is the next...
-
Why Customer Service Matters for Gyms
As 2019 starts, most gyms are figuring out how to retain as many new members as possible after the January rush is over. While plenty...
-
An Inside Look at 9Round’s Expansion into South America
9Round has launched its South American expansion by opening its doors in Argentina. The first of 15 planned clubs for Argentina, this inaugural location can...
-
We Say Yes!
The product of the health club business is the member experience. Just as the product of a restaurant is not only the food, but the overall...
-
Taking Indoor Cycling to the Next-Level
Indoor cycling is growing in popularity as members seek to replicate the thrill and intensity of a long bike ride, without actually having to hit the...
-
2019 Outlook: Retention Opportunities
As you reflect back to all of the hard work you and your team put into 2018, think about what a small increase in retention...
