Elevating the Member Experience Through Hospitality with Blair McHaney
Blair McHaney, the president and CEO of MXM, sat down with Club Solutions Magazine Podcast host Rachel Chonko to discuss ...
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Tag: Member Experience
Matrix Fitness Helps Denver Health and Fitness Put Their Members First
For nearly 18 years, Denver Health & Fitness has been fostering strong programs, strong people and a strong community. From ...
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Preparing for Click to Cancel
Sean Kirby, the vice president of sales at Jonas Fitness, shares tips on how to prep for Click to Cancel. ...
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Personalization and its Key Role in Member Experience
Steve Ayers, the SVP Business Development of ROR, shares how health clubs can leverage technology and personalization to boost member ...
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How ‘Vibes’ Are Shaping Gym Growth in 2025, According to Chatmeter
Chatmeter, the leader in multi-location customer intelligence, released its 2025 Gym Reputation Ranking Report, which used AI to analyze the ten ...
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The Importance of Hospitality in the Fitness Industry
Amanda Benson-Tilch, the managing director of Burbank Fitness Club, shares lessons of hospitality that apply to the fitness industry. Hospitality ...
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Efficient Self-Service: Boosting Studio Success
Jarron Aizen, the CEO of Hapana, shares the importance of incorporating self-service member experiences to meet consumer demands. As our ...
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Fitometry Health Club: A Club for Members Everywhere
September 2023 Club of the Month, presented by ABC Fitness: Fitometry Health Club, est. 2023 When Nigel Gilbert, the CEO ...
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