All posts by
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Minimizing Member Credit Card Disputes
A merchant chargeback, also known as a collaboration dispute, occurs when a member contacts their card-issuing bank to make a claim against a charge that appears...
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Should Our Club Charge an Annual Fee?
If your health club is not currently charging an annual fee, this is the time to consider it and potentially implement it for 2018. Clubs...
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Take Time for a System Check
Club operators should periodically take a minute and validate that good operations procedures are in place and up to date. Here are some items to...
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Maximizing Recurring Dues Income
Cash in now by using a tool that’s right there — your computer software. You have the technology, now put it to work. Begin with...
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It’s Year-End — Did You Hit Expectations
Many club operators struggle to hit their projections each year. Oftentimes this is due to not monitoring results. As any consultant or sales expert would...
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Summer Check Up
Is it possible to run a health club and take a vacation, too? Here’s how a combination of good staffing, technology and planning can get you...
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Promoting Online Joining
January is upon us, which is the best month for health clubs to engage and sell new memberships. So now’s the time to know: Is...
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Reports to Sell or Purchase By
How simple are your club management software reports to operate, understand and utilize for true decision making? If you are considering selling or purchasing a...
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Capture Referrals with Smart Direct Mail
Generating high-quality sales leads in the fitness industry does take work. Any industry consultant will still say buddy referrals are the best sources, and word-of-mouth...
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Taking the Worry-Free Summer Vacation You Deserve
Is it possible to operate a health club and take a vacation, too? Here’s how a combination of... (click above to view article)
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Front-Line All Star: Blake Kennedy
Blake is the group fitness manager and social media coordinator for the The Forum. Daily, he oversees a team of 44 group fitness instructors across multiple locations. The path...
