After months of isolation and social distancing, creating a feeling of connection within your facilities is more important now than ever before. However, with all of the challenges we juggle daily — both professionally and ...
As emotionally intelligent leaders, we’re often focused on the well-being of our team — in supporting them to achieve personal and organizational objectives. It seems almost counterintuitive when we say in order to be a ...
What kind of emotions and feelings does your fitness business brand elicit from employees, members and the outlying community? When you think about your fitness business and the brand you created, what is its ...
The fitness industry has changed dramatically, and no area more so than personal training. Everyone is scrambling to rethink how business is conducted. How do you effectively train a client when you can’t get closer than six ...
Now, more than ever, maintaining the culture inside your facility has become a challenge. The fitness industry has been heavily impacted by the recent shutdowns and operators are experiencing new challenges when servicing their members ...
Over the past few months, our industry has been hit hard by the COVID-19 pandemic. While this time has been difficult, it has also provided us with many valuable leadership lessons. Some of those lessons ...
Consistency is key to your club’s success. As a high touchpoint business with a large staff, being consistent across your operation is paramount. In our club, for example, safety, cleanliness and service are our ...
Now more than ever we have an opportunity — a moment in history to redefine our industry, to better serve our members and communities, and to reshape their perception of what we offer. With ...
The quest for discovering the most effective way to serve our members and guests may never be more daunting than in today’s world. COVID-19 has instilled fear, anxiety and panic in the hearts of millions. ...
As a result of the coronavirus, the club world was shaken to its core. Our facilities were left dark, cold and empty for months. While they will likely never be the same, our clubs will ...
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