When I look up the word “leadership,” these are the words and phrases used to describe it: vision, motivation, serving, empathy, thoroughness, managing, team building, continuous improvement and taking risks. Though a leader may need ...
In an experience-driven world, your club is not only defined by the physical equipment you own, but by the actions you take for your club and community, and how you portray your brand through marketing ...
In different fields there are phrases that compel a wide variety of thoughts. In the health and fitness sector, none is more stirring than the word “retention.” In an industry where many operators fail to ...
In my 35 years of experience as a sales trainer, the biggest challenge for salespeople is developing great listening skills. We have all met salespeople who can’t listen. It’s like they just can’t do it. ...
As they say, “Comparison is the thief of joy.” If we continually compare ourselves with others, we will always feel second best. In a world where success and failure are viewed through the lens of ...
If you haven’t thought of it before, then consider it now: your membership base is an asset that can drive revenue straight to your bottom line. No matter the number of members, you can monetize ...
According to an African Proverb, “It takes a village to raise a child.” Lately, I find myself wondering where this proverbial “village” has gone. So, let’s talk about the elephant standing in the middle of ...
Wow, the start of another year. 2020 is here and with the January rush of new and more engaged members, it is easy to forget about retention the first couple months of the year. However, ...
One of my colleagues was walking around the gym finding his next client. As he was passing by the yoga room, a member abruptly stopped him and shouted, “Sir, the dirty towel bin is missing. ...
When starting a business, you think about things like the name, logo, marketing strategy and the list goes on. One thing that gets overlooked, or disregarded as unimportant, are the core values of your business. ...
