Operations

The Internet is without question the most powerful invention of our lives. All the knowledge in the world is literally at our fingertips, and people...

Wondering why people cancel at your club doesn’t have to be a mystery. Simply ask everyone that fills out a cancellation form the reason why....

Don't forget your members! While everyone is busy this time of year with all the new people and activity in the club it's easy to...

I know some are thinking, “Improvements? I can’t afford improvements.” Yes you can! An improvement can be as simple as a bucket or two of paint...

This is one of the topics that can be found in a sales tip, but I want to talk about it regarding referrals and retention. Think...

I am sure there are some of you chuckling at the title. Decorating, are you serious!? Yes I am. When I ran clubs, we decorated for...

Adding a simple perks program to your club is a great way to increase retention and brand awareness in your market place. Most health clubs...

As you battle the attrition monster, make sure to start the process early. Many clubs wait too long to call and ask expired members to...