Operations

A simple thank you card can make all the difference in your customer experience. It’s a pretty simple concept, right?  But, I bet you’re not...

Why pulse oximeters are a great way to help clients unleash their true potential with more effective workouts.  Endurance. Speed. Efficiency. These goals are critical...

Retention must start on the first day your new member joins your health club with a simple thank-you letter. Ask yourself, when is the last...

Retention is arguably the most important factor to long term success in your health club.  However, before we can discuss how to improve it we...

Do members renew if needs are being met? You bet! The only way to meet needs is to first know what they want. You should...

Excellent training is the first key to retaining club members. During cover story interviews over the last several months, major players in the industry have...

New Year – New You! That’s the mantra that typically drives new members to your club each year. They want change – they want to...

It's safe to say that the majority of your members love where they live. This means, they probably love the community and the small entities that...