Tag: culture

A mission statement is a strategic management tool describing the business objectives of a club and a cultural contract between the ...

The Wisconsin Athletic Club (WAC) is committed to providing the highest quality of service to its members — and that ...

Every business has a corporate culture. That culture determines how customers and employees feel about a business. A good culture ...

Every once in a while, a member loses their cool. They get frustrated and yell at your front desk person ...

Creating a welcoming culture from the moment a client steps foot through the doors of your club has the potential ...

Tony Hsieh from Zappos asserts that “brand is a lagging indicator of culture.” Think about that. As marketers, we spend ...

Chuze Fitness got its start in Carlsbad, California in 2008. Co-founded by Kris Peterson, Nick Barshick and Cory Brightwell, the ...

While we all understand that we need to focus on member retention, commonly, the traditional approaches often focus on short-term ...