Tag: Customer Service Blog

As a club operator, it’s imperative your salespeople be constantly learning — whether it’s going through a structured sales training ...

It’s common knowledge that the internet has become a huge part of everyday life, whether it be personal or professional. ...

When you’re upset or mad, it’s human nature to want to unload those feelings onto the person who caused them, ...

How Gale Landers and Fitness Formula Clubs mastered the art of  “the third place.” In Ray Oldenburg’s 1989 book “The ...

Although City Fitness’ mission is daunting — it takes it seriously. That mission is to change the perception of Philadelphia as ...

With retention being a key driver in the profitability and success of a club, operators are always looking for ways ...

In an industry with so many different activities and people, problems will arise from time to time. Here are some ...

“A picture is worth a thousand words.” We’ve all heard the expression, but have you ever thought about it from ...