first impressions Archives - Club Solutions Magazine

Tips for Making a Great First Impression
By Rick Mayo on April 3, 2018
How long does it take to make a first impression? One second, fifteen seconds, one minute or five minutes? If you answered one second or...
How to Make Every Phone Call Count
By Bryant Wilson on January 7, 2018
Did you know that when a potential member calls your gym or fitness center, that phone call is worth $464? Here’s the math: The average...
Customer Service: First Impressions Matter
By Rachel Zabonick on April 6, 2016
According to industry consultant Art Curtis, who spoke recently at the 2016 IHRSA Convention and Trade Show, “the industry has never been more competitive.” In...
First Impressions Matter
By Emily Harbourne on January 28, 2016
When running a health club, there are a plethora of components to think about. From hiring to retention to first impressions, it can be exhausting...

July Digital Issue
2018 Buyer’s Guide
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Behind the Cover: Victor Poma
Employee Spotlight

Front-Line All Star: Jamie Zukewycz
Bobby Dyer | July 3, 2018
Jamie Zukewycz, promoted earlier this year to general manager at Mountainside Fitness, has made a great impression on the club’s membership by paying close attention to every member and...