Tips for Making a Great First Impression
April 3, 2018
How long does it take to make a first impression? One second, fifteen seconds, one minute or five minutes? If you answered one second or less, you are correct. That’s right, it takes only one ...
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How to Make Every Phone Call Count
January 7, 2018
Did you know that when a potential member calls your gym or fitness center, that phone call is worth $464? Here’s the math: The average gym membership is $58 per month The average gym retention ...
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Customer Service: First Impressions Matter
April 6, 2016
According to industry consultant Art Curtis, who spoke recently at the 2016 IHRSA Convention and Trade Show, “the industry has never been more competitive.” In fact, he explained more health clubs are popping up than ...
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