Tag: Member Experience

Convenience is key for Elaine Feehrer. As a business systems analyst for branch operations at Navy Federal Credit Union, she ...

For Terry Dunn, progress is not about the numbers, it’s about how he feels. At 71-years-old, Dunn not only wanted ...

Ria Rorich pursues her passion for tennis at Midtown Athletic Club and forges an important relationship...(click above to view article)

Pairing can be a tricky thing in life, whether it’s with two ingredients in a recipe or placing entertainers together ...

According to Scott Lewandowski, the vice president of fitness for Fitness Formula Clubs in Chicago, top-tier personal trainers share similar ...

Imagine your personal trainers being no longer confined by the four walls of your club. At Crunch, it became a ...

Analyst firm Forrester Research claims that the customer experience is the greatest untapped source of profits in business today. Its ...

Sometimes all it takes to get a member who’s fallen off the exercise wagon back into your club is a ...