• EDUCATE. EMPOWER. SUCCEED.
  • Subscribe
  • Newsletter
  • Media Kit
  • Contact
  • Login
Club Solutions Magazine
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • Newsletter
    • Media Kit
    • Contact Us
  • On-Demand
  • Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • Pickleball Innovators
    • The Leadership Accelerator Video Series
    • Club Solutions Book Club: High Road Leadership, John C Maxwell
    • Club Solutions Book Club: The Advantage
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • Newsletter
    • Media Kit
    • Contact Us
  • On-Demand
  • Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • Pickleball Innovators
    • The Leadership Accelerator Video Series
    • Club Solutions Book Club: High Road Leadership, John C Maxwell
    • Club Solutions Book Club: The Advantage
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide
No Result
View All Result
Club Solutions Magazine
No Result
View All Result
Home Programming Personal Training

Two Peas in a Pod

Rachel Zabonick-Chonko by Rachel Zabonick-Chonko
November 12, 2014
in Personal Training
0
Pairing Trainers
Share on FacebookShare on LinkedIn

Pairing can be a tricky thing in life, whether it’s with two ingredients in a recipe or placing entertainers together on the stage. If they don’t fit, the results won’t be pretty — or tasty.

When it comes to pairing one’s personal trainer with a member, it can be quite a delicate maneuver, as the result will leave a taste in your member’s mouth, good or bad.

So, how do you ensure a member and a trainer are paired correctly? It all begins with a conversation. “First, I talk to the member about what they want to accomplish,” said Vic Spatola, the director of personal training at Greenwood Athletic and Tennis Club in Greenwood Village, Colorado. “What do they want to get out of with the trainer? Second, we look at just some fundamental basics: the best time that client can train and what, if any, particular goals do they have to set for?”

Spatola said in usually 15 to 20 minutes he can get a sense of not just what the member wants, but also their personality. “I really want to spend some time and listen to how they speak and watch their body movement,” he said.

Then Spatola looks to his pool of personal trainers, matching personalities. After pairing the member and trainer, he will follow-up in four weeks to see if the match is working. In fact, Spatola said physically calling the member is also a sign of good customer service.

Plus, if the director or manager of personal training builds a rapport with members, when personal trainers leave, the clients are more likely to stay with the club. “If the managers can reach out to those clients and keep the clients at the club not with the trainer, that will keep revenue coming in for the club and also keep the member loyal to the club, not loyal to just the trainer,” said Spatola.

However, a good match goes beyond fulfilling a member’s desires. “The biggest thing I try to impart to my trainers is give the client what they want, give them what they need,” he said. “They have to do both.”

Bottom line: It’s all about helping the members. As personal trainers, said Spatola, that’s their job. “If people are out there wanting our help, we need to give them help at any level, whatever that is,” he said.

Frankly, Spatola noted, it helps the business and the club’s reputation if members have a good personal training experience.

Hopefully, by following these pieces of advice, your trainers and their clients will act like two peas in a pod.

Stay ahead in the fitness industry with exclusive updates!

Rachel Zabonick-Chonko
Rachel Zabonick-Chonko

Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.

Tags: building relationshipscommunicationMember ExperiencePersonal Training Blogrelationships
Previous Post

Home Away From Home

Next Post

The Future of Personal Training

Rachel Zabonick-Chonko

Rachel Zabonick-Chonko

Rachel Zabonick-Chonko is the editor-in-chief of Club Solutions Magazine. She can be reached at rachel@peakemedia.com.

Related Posts

Lisa Groft
Personal Training

Lisa Groft on the Future of Personal Training

December 11, 2024
personal training
Personal Training

Personal Training in the Modern World: Diversifying Offerings and Promoting Holistic Health

September 20, 2024
Personal Training Sales
Solutions On

Back to Basics to Increase Personal Training Sales

March 5, 2024
Creating Leaders Out of Personal Trainers
Column

Creating Leaders Out of Personal Trainers

October 23, 2023
Personal Training
Features

Building Back Personal Training

October 4, 2023
Personal training
Programming

Finding Success in Personal Training

September 21, 2023
Next Post
Youth Personal Training

The Future of Personal Training

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

GET UPDATES IN YOUR INBOX

Facebook Twitter Instagram LinkedIn

The Current Issue

May/June Issue 2025

May/June Issue 2025



Browse

  • Home
  • Subscribe
  • Newsletter
  • Media Kit
  • The Magazine
  • Club Solutions On-Demand
  • Buyer’s Guide
  • Contact Us

© 2025 Club Solutions Magazine. Published by Peake Media.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Topics
    • Leadership
    • Marketing & Sales
    • News
    • Operations
    • Programming
  • Magazine
    • Current Issue
    • Past Issues
    • Subscribe
    • Newsletter
    • Media Kit
    • Contact Us
  • On-Demand
  • Education
    • Club Solutions Leadership Summit
    • Club Solutions Leadership Retreat
    • Pickleball Innovators
    • The Leadership Accelerator Video Series
    • Club Solutions Book Club: High Road Leadership, John C Maxwell
    • Club Solutions Book Club: The Advantage
  • Supplier Insights
    • Brand Voice
    • Supplier Voice
    • Supplier News
  • Podcast
  • Webinars
    • Thought Leaders: A Virtual Roundtable Series
    • On-Demand Webinars
  • Buyer’s Guide

© 2025 Club Solutions Magazine. Published by Peake Media.