Your most powerful engagement tool isn’t necessarily your workouts, equipment or technology — it’s your member-staff relationships. At the end of the day, your most engaged members keep coming back because they feel valued by ...
Think about your last performance evaluation. What sticks in your memory? Do you remember the energizing pluses or the dreaded minuses? Let’s flash back to 2010 for a moment. It was the day of my ...
Today, we live in a climate with crazy amounts of access. One of the things we are fortunate enough to have access to, is people — virtually, at least. According to research by the New ...
The importance of relationships and belonging is directly connected to one’s personal well-being and mental health. And for us, IHRSA research shows that relationships equal retention. The communities to which we belong play an important ...
Long gone are the days when you had no choice but to keep track of your members’ comings and goings on a simple notepad at the front desk. In the digital age, you now have ...
In today’s increasingly digital age, it can be easy to lose sight of the importance of relationships. That is why each year, Club Solutions hosts the Club Solutions Leadership Summit at The Kentucky Derby — ...
A personal trainer’s view of the health club business. IHRSA 2018 was a truly energetic and amazing experience. There were lots of fit people, tons of excitement around ideas and products, and lots of positivity ...
My focus on the power of group fitness continues this month, as I keep finding research to support it. My latest discovery came out of The Journal of Active Aging. According to a 79-year-old Harvard ...
Last week, the fitness industry gathered in San Diego, California, for the 2018 IHRSA Trade Show & Convention. Now that the dust has settled, what are attendees saying about their experience? Here’s a quick overview ...
As a business, it’s important to develop a relationship with your customers. However, according to Michael R. Solomon in his book “Consumer Behavior: Buying, Having and Being,” the type of relationships people have with businesses ...
